Our Booking Process
Payment
Once you have chosen the property and dates you are after, you will need to do a final check of availability before proceeding to book. You will need to pay a 50% deposit to secure the booking (or the full balance owing if check-in is within 30 days). The balance payment will be processed automatically from the card used for the deposit 30 days prior to check-in. A security deposit will also be processed from the same card the day prior to arrival.
Pre-Check-In
Once your booking is confirmed, you will receive a Guest Portal welcome email. Then 2 weeks prior to your arrival, or immediately if you have booked within this timeframe, you will receive an email with a link to complete pre-check-in.
This process is most easily completed on your mobile phone. You will be required to sign a rental agreement and upload a photo (or scan) of your ID, as well as a photo of your credit card. Please note, we request that you block the numbers on your card. We do not use this card for payments - we are merely confirming that you have a matching ID and credit card. We deal with many attempts at fraudulent bookings using stolen cards every year and this process helps (along with other methods at our disposal) to ensure such bookings do not occur in our properties.
Assuming you have completed pre-check-in, you will receive an arrival instruction email 7 days prior to your check-in date. This email will contain a link to the arrival instructions on the guest portal.
Please note, our guest portal is a web-based app, so you don’t need to download anything. Your personal guest area is a unique url which you can bookmark on your phone’s browser for easy access.
Guest Portal
Our guest portal provides all the relevant information about the property in which you are staying. If you can’t find the answer to your question in your personal guest area, then please get in touch with us via the chat icon you will be able to see on your screen.
We also try to provide local recommendations for your stay. If you find a local gem that you think should be added to the portal - please let us know!
We also offer purchases of extra services in our guest portal - for example, a pet fee if you would like to bring your furry friend with you, or a port-a-cot or highchair if you have an infant and don’t want the hassle of bringing such items with you on holiday.
